Refund and Returns Policy

Return Eligibility

• Items must be returned within 30 days of delivery.

• Products must be unused, in original packaging, and with all tags attached.

• For hygiene reasons, we cannot accept returns on certain sealed goods (e.g., supplements, personal care items) unless faulty.

How to Initiate a Return

1. Contact our support team within the eligible period at [email protected] to request a Return Authorization.

2. Please include your order number and reason for the return.

3. Once approved, you will receive instructions for returning the item(s).

Shipping Costs for Returns

• Customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.

• We recommend using a trackable shipping service.

Refunds

• Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days.

• Please note that shipping costs are non-refundable.

International Orders
As we ship globally, customers are responsible for any customs duties, import taxes, or brokerage fees incurred during the return process. These cannot be refunded.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] immediately with photos of the product and packaging. We will arrange a replacement or refund and provide a prepaid return label if needed.

Final Sale Items
Clearance or final sale items are not eligible for return or refund.

Contact Us
For any questions regarding this policy, please email:
[email protected]